Learn why you lost your healthcare and what you can do next to stay covered.
Ready to reapply now? See the steps to complete an application. You may still be eligible to come back to your previous plan and keep your same providers and benefits.
If you’re not sure if you qualify, but still need healthcare, we can connect you to coverage options. You can also learn about other benefits you’re eligible for, like food and childcare assistance.
Let's find out why you lost coverage
During the COVID-19 Public Health Emergency, all Medicaid members were able to stay enrolled, regardless of changes in eligibility or status. Now that renewals have resumed, you may have lost coverage for a variety of reasons.
Look at the questions below to see what happened for you, and what to do next.
You have to renew your Medicaid benefits every year to keep them. Missing your renewal deadline, incomplete paperwork, or forgetting a step in the renewal process all put you at risk of losing coverage.
Completed renewal but still lost your coverage?
Check your renewal status: Contact your state agency to see if your renewal has been processed and to make sure you didn’t miss anything.
Had other issues with your renewal?
You can reapply or contact your state agency for more help.
Renewal reminders and other information about your benefits are sent through the mail. If the state didn’t have your updated address on file, you may have missed some important notices.
Update your address by calling 211 or 877-541-7905.
Your maternity plan may have ended. Medicaid maternity plans cover you throughout your pregnancy and 6 months after you give birth. You’ll get a notification from the state letting you know if you’re eligible for a Medicaid plan just for parents or if they need more information from you. You may need to complete a new application if the state can’t verify your eligibility.
Medicaid and CHIP cover you until age 19. You may qualify for another plan.
Your Medicaid eligibility is based in part on your income. You may no longer qualify if you:
- Started a new job
- Got a raise
- Worked more hours
- Took on additional gig work or started your own business
Getting married, moving to a new state, or a new living situation could all impact your eligibility. Think about how your circumstances have changed since you joined Medicaid or CHIP.
Some plans have monthly premium payments or copays for certain services. All payments were paused but have now restarted. You may have lost coverage if you missed payments. Log in to your online benefits account to review and make payments.
Apply to come back to Medicaid or CHIP
You may still be eligible even though you lost your benefits. The only way to know for sure is to reapply. Follow these steps:
1 | Log in or register
Go to your state agency website. Log in or register your secure online account.
2 | Apply
Fill out the application or update missing or incorrect information in your account.
3 | Get notified
You’ll receive a notice from the state to let you know if you’re re-enrolled.
Had us as your plan before? If you apply within 60 days of the date you lost coverage and you’re still eligible, you’ll automatically come back to your previous health plan with your same providers and benefits. All set.
What happens if you no longer qualify?
There are other health plans available. We can help.
Individual and family health plans
We can connect you to affordable individual and family health coverage options.
Just answer a few questions using our benefits eligibility checker for personalized guidance.
Medicare plans
If you’re 65 or older or have a certain medical condition and are under age 65, you may be eligible to enroll in Medicare. Explore your options and learn which plan is best for you.
Help
Have more questions or need help?
Call us at 800-600-4441 (TTY 711) Monday through Friday from 7 a.m. to 6 p.m. Central time; STAR Kids: 844-756-4600 (TTY 711) Monday through Friday, 8 a.m. to 6 p.m. Central time.
We can:
- Answer your questions about our Medicaid or CHIP plans.
- Tell you how to apply or renew.
